Frequently asked questions to help you buy a voucher, a gift box or an item - La Réserve Ramatuelle - Hotel, Spa and Villas
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to give to your loved one. La Réserve Ramatuelle - Hotel, Spa and Villas.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for wellness experiences, gastronomic experiences, or a complete stay at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the La Réserve Ramatuelle - Hotel, Spa and Villas gift voucher delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When making your purchase, you can choose to send the gift box by email, by mail, or to pick it up directly at the establishment. Digital delivery is immediate, while the gift box version is shipped to your home. Take advantage of this flexibility to offer an unforgettable experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and those of your loved ones, to offer them an unforgettable experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
How do I create a group fund and invite people?
To create a group gift and invite loved ones to contribute, select this option when purchasing your gift box. You can then share a link or send email invitations, allowing everyone to add their contribution to offer an unforgettable experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by our gift boxes, tailored to different budgets and desires. Whether it's for a gastronomic experience, a moment of well-being, or a complete stay, you will find a solution that suits La Réserve Ramatuelle - Hotel, Spa and Villas.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience with La Réserve Ramatuelle - Hotel, Spa and Villas.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start your selection of gift boxes for La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple La Réserve Ramatuelle - Hotel, Spa and Villas gift boxes at the same time to offer a complete experience.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option. Enjoy the unique experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
How do I purchase or give a gift box?
To offer a gift box from La Réserve Ramatuelle - Hotel, Spa and Villas, choose your box from our wellness or gastronomic experiences, personalize it with a message, and complete your order online. The box is sent immediately in digital format, with the option of a gift pouch version at home.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate for any amount and let the recipient choose the experience that suits them from the services offered by La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of each gift box. Details are provided at the time of purchase for a personalized and surprise-free experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is the gift box customer service reachable by email?
You can email us for any questions regarding your gift box. We commit to responding within 48 business hours. La Réserve Ramatuelle - Hotel, Spa and Villas.
Is the gift box customer service reachable by phone?
The customer service of La Réserve Ramatuelle - Hotel, Spa and Villas is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also consult the information available on our website for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Simply log in with the credentials received when purchasing your box at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is there an online chat available for questions about gift boxes?
An online chat service is available to answer your questions about gift boxes. Opening hours are specified on the contact page of our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Is there a dedicated customer service for gift boxes?
The customer service of La Réserve Ramatuelle - Hotel, Spa and Villas is available to answer all your questions regarding the use of your gift box. You can reach us by phone, email, or through our online form to get useful information.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to answer your questions about using your gift box at La Réserve Ramatuelle - Hotel, Spa and Villas. You will find useful information about its validity, the included services, and the reservation terms at our establishment.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include a dreamy, rejuvenating day or specific treatments at the Nescens spa, while others do not mention it. Check the details of your gift box for La Réserve Ramatuelle - Hotel, Spa and Villas.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other clients, within the limits of the specific conditions of your box, at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your wellness or gastronomic experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is parking included in my gift box?
Parking is not included in the gift boxes of La Réserve Ramatuelle - Hotel, Spa and Villas.
Is breakfast included in my gift box?
The gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas do not systematically include breakfast. To find out the included services, check the specific conditions of your gift box.
Is special attention given to the recipient of a gift box?
At La Réserve Ramatuelle - Hotel, Spa and Villas, gift box beneficiaries receive special attention, particularly during their reservation and stay. The establishment ensures that every experience, whether gastronomic or wellness, is memorable and personalized according to the moment's desires.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the specific conditions of your gift box. La Réserve Ramatuelle - Hotel, Spa and Villas offers luxurious and relaxing experiences, where every detail is carefully considered for your pleasure.
Should we bring towels to the Spa?
The towels are provided by the Nescens Spa at La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our website offers various customization options to meet your specific needs, at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes are sent immediately after purchase, and your clients will be able to book their dates at La Réserve Ramatuelle - Hotel, Spa and Villas.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at La Réserve Ramatuelle - Hotel, Spa and Villas.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options. Wellness, gastronomic, or combined gift boxes allow you to discover La Réserve Ramatuelle - Hotel, Spa and Villas according to everyone's preferences.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. We will update the email address associated with your gift box according to the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. To do this, log in to your customer account and follow the instructions. La Réserve Ramatuelle - Hotel, Spa and Villas.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. Opening hours and telephone contact details are available on our site. Our gift boxes are valid for wellness experiences, gastronomic experiences, or stays at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Is there a dress code for the gift box?
To fully enjoy your experience at La Réserve Ramatuelle - Hotel, Spa and Villas, smart casual attire is recommended, especially for the restaurants. The spa allows robes and slippers provided on site.
From what age can I get a treatment?
The Nescens spa treatments at La Réserve Ramatuelle - Hotel, Spa and Villas are available from the age of 18.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The offered experiences, such as gastronomic dinners or spa treatments, are subject to availability. La Réserve Ramatuelle - Hotel, Spa and Villas.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can choose a car or taxi transfer. La Réserve Ramatuelle - Hotel, Spa and Villas is located a few minutes from the village of Ramatuelle, on the Saint-Tropez peninsula.
Is the establishment accessible to people with reduced mobility?
La Réserve Ramatuelle - Hotel, Spa and Villas is a establishment that takes pride in welcoming all its visitors under the best conditions. Accessibility for people with reduced mobility is ensured thanks to adapted infrastructures, allowing everyone to fully enjoy the unique experience offered by La Réserve Ramatuelle - Hotel, Spa and Villas.
Are pets allowed in the establishment?
Les animaux ne sont pas admis à La Réserve Ramatuelle - Hotel, Spa and Villas, que ce soit dans l'hôtel, le restaurant ou le spa.
Where can I find the menus?
The menus for La Voile restaurant and Les Terrasses de la Mûna are available on the website of La Réserve Ramatuelle - Hotel, Spa and Villas. These menus highlight the flavors of the South and high-quality products, signed by starred chef Eric Canino. You can view them directly on our website to discover the gastronomic options offered at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
What are the hours of operation?
Les dates d'ouverture de l'hôtel sont fixées du 11 mai au 2 octobre 2023. Cela inclut également le restaurant et le spa. La Réserve Ramatuelle - Hotel, Spa and Villas.
Is there parking available near the establishment?
La Réserve Ramatuelle - Hotel, Spa and Villas has a private parking lot for its guests, located within the premises of the establishment. You can thus fully enjoy your stay without worrying about parking space at La Réserve Ramatuelle - Hotel, Spa and Villas.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas are delivered immediately by email in digital format. You can also receive a gift pouch version at your home.
Is postal delivery offered?
We offer postal delivery of our gift boxes for La Réserve Ramatuelle - Hotel, Spa and Villas. You can choose between immediate digital delivery or a gift pouch version sent to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes to discover La Réserve Ramatuelle - Hotel, Spa and Villas, on the wellness side, gastronomic side, or to experience the complete stay in this exceptional place.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical gift pouch version to offer an unforgettable experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and carefully crafted gift pouch, for a refined gifting experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for La Réserve Ramatuelle - Hotel, Spa and Villas. The box is sent by email, allowing immediate delivery to the recipient.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. Delivery is immediate in digital format, with a gift pouch version sent to your home if you wish. Shipping costs vary according to the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Do you deliver gift boxes internationally?
The gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas are available for international delivery, with varying shipping costs and times depending on the destination.
What are the delivery times for gift boxes by mail?
La Réserve Ramatuelle - Hotel, Spa and Villas gift boxes are sent within 24 hours digitally and within 48 hours by mail.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital format, and a gift pouch version is available at your home for delivery on the date of your choice, at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Is express delivery available?
La Réserve Ramatuelle - Hotel, Spa and Villas offers immediate delivery of your gift box in digital format, as well as a gift pouch version to your home.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information regarding your purchase, as well as the reservation and usage conditions for your box at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I receive my gift box by email or mail?
You have the option to receive your gift box by email or by mail, depending on your choice. La Réserve Ramatuelle - Hotel, Spa and Villas offers immediate delivery by email or a gift box version to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and within 48 hours for the gift pouch version to your home. La Réserve Ramatuelle - Hotel, Spa and Villas.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for La Réserve Ramatuelle - Hotel, Spa and Villas remains valid. You can use it for a new booking according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At La Réserve Ramatuelle - Hotel, Spa and Villas, we invite you to check these details to plan your wellness or gastronomic experience in our establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. These conditions vary depending on the services chosen, such as a gastronomic dinner at Restaurant La Voile or a dreamy, rejuvenating day at Spa Nescens. You will find these details in your gift box, at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the terms and conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking at our establishment, La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book a wellness, gastronomic experience, or a stay at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
La Réserve Ramatuelle - Hotel, Spa and Villas offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to find the offer that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our wellness, gastronomic experiences, or even offer a free-amount gift voucher for an unforgettable stay at La Réserve Ramatuelle - Hotel, Spa and Villas.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, thus providing you with the best conditions to discover La Réserve Ramatuelle - Hotel, Spa and Villas.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes are identical to those you can enjoy or experience on-site at La Réserve Ramatuelle - Hotel, Spa and Villas. You will find wellness experiences, gastronomic delights, or stays in an exceptional setting, such as the Nescens spa or the La Voile restaurant, helmed by starred chef Eric Canino.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking. The gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas offer flexibility to tailor the wellness or gastronomic experience to your preferences.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from La Réserve Ramatuelle - Hotel, Spa and Villas.
Is online payment secure?
Online payment for your gift box is secure on our platform. You thus benefit from a protected purchase to offer an unforgettable experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at La Réserve Ramatuelle - Hotel, Spa and Villas.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and exclusive experience at La Réserve Ramatuelle - Hotel, Spa and Villas, allowing you to enjoy a gastronomic dinner, a wellness day, or a stay in this exceptional place.
Is it possible to pay in installments?
La Réserve Ramatuelle - Hotel, Spa and Villas offers payment in installments according to the order terms.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your gift box in digital format to offer immediately, or a gift pouch version at your home, depending on your choice. La Réserve Ramatuelle - Hotel, Spa and Villas.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at La Réserve Ramatuelle - Hotel, Spa and Villas.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for La Réserve Ramatuelle - Hotel, Spa and Villas gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All the necessary information is available there to track your purchases of gift boxes at La Réserve Ramatuelle - Hotel, Spa and Villas.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept credit card payments, PayPal, Apple Pay, and Google Pay for your gift boxes at La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at La Réserve Ramatuelle - Hotel, Spa and Villas. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. Payments are secure and you will immediately receive your gift box in digital format. Enjoy this unique experience at our establishment, La Réserve Ramatuelle - Hotel, Spa and Villas.
Can a promotional code be used?
You can apply a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during checkout. This message will be included with the box for a unique touch, reflecting the exceptional experience offered by La Réserve Ramatuelle - Hotel, Spa and Villas.
Can we add options to your gift box offers?
The gift boxes of La Réserve Ramatuelle - Hotel, Spa and Villas can be customized according to the available options. For example, you can choose between wellness experiences, gastronomic experiences, or complete stays, with various services to meet your desires.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, La Réserve Ramatuelle - Hotel, Spa and Villas offers premium packaging options that you can choose during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas are designed to offer a unique and memorable experience.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Can partially used gift boxes be refunded?
Partially used gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose from our wellness, gastronomic offers or our stays in this exceptional place that is La Réserve Ramatuelle - Hotel, Spa and Villas.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of La Réserve Ramatuelle - Hotel, Spa and Villas, as these are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the terms of use specified at the time of purchase. You can enjoy the wellness or gastronomic experience offered by our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a La Réserve Ramatuelle - Hotel, Spa and Villas gift box depends on the general terms and conditions of the box, available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box from La Réserve Ramatuelle - Hotel, Spa and Villas is valid for a specific duration. If the recipient does not use it before the expiration date, they will no longer be able to benefit from it. We recommend checking the validity conditions at the time of purchase to know any possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it or on the website of La Réserve Ramatuelle - Hotel, Spa and Villas. The beneficiary can book their dates directly with the establishment to enjoy their experience.
What is the processing time for a refund after I make a request?
The refund processing times for a La Réserve Ramatuelle - Hotel, Spa and Villas gift box depend on the purchase conditions. They are usually processed within 14 days after the request is validated, in accordance with the applicable regulations.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from La Réserve Ramatuelle - Hotel, Spa and Villas are neither exchangeable nor refundable once purchased.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for gift boxes. To fully enjoy your experience, check availability when booking at La Réserve Ramatuelle - Hotel, Spa and Villas.
Is booking with a gift box subject to availability?
Booking with a gift box at La Réserve Ramatuelle - Hotel, Spa and Villas is subject to the establishment's availability. It is advisable to book quickly to enjoy your wellness or gastronomic experience in this exceptional place.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page of our website. An email will be sent to you to create a new password at La Réserve Ramatuelle - Hotel, Spa and Villas.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher at La Réserve Ramatuelle - Hotel, Spa and Villas, you will need the number on it. This number is required to validate your reservation and fully enjoy your experience at our establishment.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Can I use my gift box on holidays?
The use of your gift box at La Réserve Ramatuelle - Hotel, Spa and Villas may vary depending on the establishment's availability. We invite you to check the specific conditions for holidays directly on our website or at the time of your booking.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of La Réserve Ramatuelle - Hotel, Spa and Villas. The beneficiary can book their dates with the establishment to fully enjoy their experience.
Can I book online with my gift voucher?
Booking with a gift box at La Réserve Ramatuelle - Hotel, Spa and Villas is done directly with the establishment, which will offer you available dates for your experience.
Can I make a reservation by phone with my gift box?
La Réserve Ramatuelle - Hotel, Spa and Villas offers telephone bookings with a gift box, subject to availability and the establishment's conditions.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with La Réserve Ramatuelle - Hotel, Spa and Villas, subject to availability and the conditions mentioned in your gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to fully enjoy the wellness or gastronomic experience offered by La Réserve Ramatuelle - Hotel, Spa and Villas.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at La Réserve Ramatuelle - Hotel, Spa and Villas. Any additional charges or options are at your expense. The establishment's conditions are specified at the time of booking.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique experience at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Can my gift box be used all at once?
Your gift box for La Réserve Ramatuelle - Hotel, Spa and Villas can be used in one go, subject to the establishment's conditions. You will thus be able to fully enjoy a gastronomic or wellness experience in this exceptional place.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within La Réserve Ramatuelle - Hotel, Spa and Villas.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. You will be able to enjoy the unique experience of La Réserve Ramatuelle - Hotel, Spa and Villas.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site according to the conditions of your gift box. The details are specified during the booking at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
Is an ID required upon arrival when using a gift box?
Upon your arrival at La Réserve Ramatuelle - Hotel, Spa and Villas, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
La Réserve Ramatuelle - Hotel, Spa and Villas does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will then be able to book your dates at La Réserve Ramatuelle - Hotel, Spa and Villas.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our La Réserve Ramatuelle - Hotel, Spa and Villas website.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
What are the check-in and check-out times?
The check-in and check-out times at La Réserve Ramatuelle - Hotel, Spa and Villas are typically set at 3:00 PM for check-in and 12:00 PM for check-out, but they may vary according to the conditions of your reservation.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. For example, you can enjoy a gourmet dinner at Restaurant La Voile, a day of well-being at Spa Nescens, or a revitalizing massage. All these unforgettable moments are to be experienced at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
What is the difference between a gift box and a free amount voucher?
At La Réserve Ramatuelle - Hotel, Spa and Villas, a gift box allows you to choose from predefined wellness or gastronomic experiences, while an open amount voucher gives you the freedom to pay for a service of your choice up to the selected amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. We advise you to read them carefully before making your purchase, so you can fully enjoy your experience at La Réserve Ramatuelle - Hotel, Spa and Villas.
How do I use a gift box during booking?
To use your gift box at La Réserve Ramatuelle - Hotel, Spa and Villas, book directly with the establishment by mentioning your unique code. The beneficiary can choose their stay dates or services according to availability and the specific conditions of the gift box.
Can the gift box be transferred to a third party?
The La Réserve Ramatuelle - Hotel, Spa and Villas gift box can be given to a third party, simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment La Réserve Ramatuelle - Hotel, Spa and Villas.
What is the validity period of a gift box?
The validity period of a La Réserve Ramatuelle - Hotel, Spa and Villas gift box is 1 year from the date of purchase. This period allows the recipient to fully enjoy the wellness or gastronomic experience at our establishment.
Are children allowed?
La Réserve Ramatuelle - Hotel, Spa and Villas welcomes children in a preserved and luxurious setting, ideal for family moments. The services offered are primarily aimed at adults, but children are welcome to share these exceptional moments with their loved ones at La Réserve Ramatuelle - Hotel, Spa and Villas.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost, and in case of exceeding, an additional payment is required according to the conditions of La Réserve Ramatuelle - Hotel, Spa and Villas.
Is the spa access private?
Access to the Nescens Spa at La Réserve Ramatuelle - Hotel, Spa and Villas is subject to the specific conditions of each gift box. The spa features 10 treatment rooms, a hammam, as well as indoor and outdoor pools, for a complete wellness experience.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, wellness days, or complete stays. You can give a dinner at Restaurant La Voile, a treatment at Spa Nescens, or a free-amount gift voucher to discover La Réserve Ramatuelle - Hotel, Spa and Villas.